Privacy Policy – Pure Vial

Last updated: 27 May 2026 · Contact: support@purevial.shop

1. About This Policy

This Privacy Policy explains how Pure Vial (operating from Victoria, Australia; ABN: 71 698 744 268) collects, holds, uses, discloses and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

When you place an order or contact us, we may collect:

Your name and delivery address
Your email address
Order details and order history
Limited technical information (IP address, browser type, pages visited) via standard server logs and cookies

Payments are processed by our third-party payment provider. We do not see, store or have access to your full card number, CVC or expiry.

3. Why We Collect It

We collect this information to process and fulfil your order, communicate with you about your order, comply with our legal and record-keeping obligations, and improve the website. We do not sell, trade or share your personal information with third parties for marketing purposes.

4. Disclosure to Third Parties

We disclose limited personal information only to:

Australia Post and other couriers, to fulfil delivery
Our payment processor, to complete your transaction
Our email delivery provider, to send order and account emails
Our hosting and database provider, which stores your order record
Law enforcement or regulators, where required or authorised by law

5. Overseas Disclosure (APP 8)

Some of our service providers (including our website hosting, database and email delivery providers) may store or process personal information on servers located outside Australia, including in the United States and the European Union. We take reasonable steps to ensure these providers handle personal information in a manner consistent with the APPs.

6. Data Security (APP 11)

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include transport-layer encryption (HTTPS), restricted administrative access, and using reputable processors with their own security controls. No internet transmission is 100% secure; you provide information at your own risk.

7. Data Retention

We retain order records for at least 7 years as required by Australian tax and business record-keeping laws. You may request deletion of your personal information at any time by contacting us, and we will delete or de-identify any information we are not required by law to retain.

8. Cookies

Our website uses essential cookies to keep your cart working and remember basic preferences. We may also use limited analytics cookies to understand site traffic. You can disable cookies in your browser settings; some site features may not work correctly if you do.

9. Children

Pure Vial does not sell to or knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Your Rights

Under the Privacy Act and the APPs, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or out-of-date information
Request deletion of your information where legally permissible
Make a complaint about how we have handled your personal information

11. Complaints (APP 1.4(d))

If you believe we have breached the APPs or mishandled your personal information, please email support@purevial.shop with the subject “Privacy Complaint” and a description of the issue. We will acknowledge your complaint within 7 business days and aim to provide a substantive response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact

For any privacy enquiries: support@purevial.shop

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